Published: Fri, May 18, 2018
Finance | By Claude Patterson

Hispanic Customer Given Starbucks Order With Racial Slur Written on Cup

Hispanic Customer Given Starbucks Order With Racial Slur Written on Cup

The alleged incident occurred at the La Cañada, Flintridge, located northeast of Burbank, California. "He said no. So I was really upset about it, because that isn't OK", said Hernandez.

Miguel Acosta, a friend of Pedro who spoke to the CBS affiliate, said, "He went to Starbucks, and they asked for his name, and his name is 'Peter, ' and they wrote this 'beaner'".

"I'm disappointed in Starbucks", one customer told the station. "It's sad to hear that, to be honest".

A Starbucks customer says she found this label on the cup of her Latino co-worker. Pedro said he was offered a $50 gift card by the location for the incident for the slur but did not take it. "This is not the welcoming experience we aim to provide, and we have reached out to this customer to apologize and make this right", a Starbucks representative named Ryan tweeted in response. "We have apologized to the customer directly and are working to make things right".

Pedro said he was scheduled to meet with the location's manager on Thursday and hopes that Starbucks would punish the worker who printed the slur.

Hernandez also registered a complaint to Starbuck's Twitter account and the coffee chain responded back saying, "Thank you for letting us know, Priscilla".

Starbucks announced last month that it would close its more than 8,000 company-owned stores on the afternoon of May 29 to conduct racial-bias training for employees following a manager's decision in Philadelphia to call police after two black men sat down at a store to wait for someone before buying anything. He uploaded a video of the incident on Instagram in April.

A Los Angeles-area community is outraged after a picture surfaced of a racial slur written by a Starbucks barista. The brand's cup is pictured in a shop on October 5, 2004 in New York City.

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